Refund policy

Last updated: August 2026

We want you to be satisfied with your Outfyzs purchase. Eligible products may be returned in accordance with the conditions below.

1. 7-Day Return Policy

Eligible products may be requested for return within 7 days from the date of delivery.

The product must be:

- Unused.
- Unwashed.
- Unworn, except for necessary size/fit checking.
- In original condition.
- Free from stains, odours, damage or alterations.
- Returned with original tags and packaging, where applicable.

2. Non-Returnable Products

The following may not be eligible for return or exchange:

- Customised products.
- Personalised products.
- Products specifically marked as non-returnable.
- Innerwear and hygiene-sensitive products.
- Products damaged due to customer use.
- Products that have been washed, altered or modified.

Sale/clearance products will be subject to the return conditions displayed on the relevant product page.

3. Wrong or Defective Product

If you receive:

- A wrong product,
- A defective product, or
- A product damaged during delivery,

please contact us within 48 hours of delivery with clear photographs/video and your order details.

We will review the issue and, where the claim is valid, provide an appropriate resolution such as replacement, exchange or refund.

4. Return Request

To request a return, contact:

Email: info@outfyzs.in
WhatsApp/Phone: +91 73058 39659
Address: No. 2, Binny Compound, Binny Main Street, Tiruppur, Tamil Nadu – 641601, India.

Please provide:

- Order number.
- Product name.
- Reason for return.
- Photographs/video where required.

5. Return Approval

Returns are subject to inspection.

If the returned product does not meet the eligibility conditions, the return may be rejected and the product may be sent back to the customer.

6. Refunds

Once the returned product is received and inspected, we will process the eligible refund.

Refunds will normally be made through the original payment method or another applicable refund method.

Bank/payment-gateway processing times may vary.

7. Shipping Charges

Original shipping charges, if applicable, may not be refundable unless the return is due to an error or defect attributable to Outfyzs.

Return shipping charges may apply depending on the reason for return.

8. Exchange

Exchange availability depends on stock availability.

If the requested size or product is unavailable, an alternative resolution may be offered.

9. Important

Please do not send products back without first contacting our customer support team and receiving return instructions.

Outfyzs
Email: info@outfyzs.in
Phone/WhatsApp: +91 73058 39659
Address: No. 2, Binny Compound, Binny Main Street, Tiruppur, Tamil Nadu – 641601, India.